We protect your information exactly like you protect your factory floor. No confusing legal jargon—just a clear, simple explanation of how we keep your business, your machines, and your customers safe.
Most software companies try to bury you in 50 pages of legal text so they can secretly sell your data. We don't do that. You are an industrial OEM. The data generated by your machines, your assembly line, and your customers is highly sensitive trade intelligence. We act strictly as a secure vault to store it, not a broker to sell it.
The QR scans, the maintenance logs, and the customer details belong 100% to you. If you ever leave Vula Trace, you take all your data with you. We keep nothing.
We make money by charging you for our software. We will never sell your customer lists, machine failure rates, or telemetry data to advertisers or competitors.
All information is scrambled (encrypted) before it travels across the internet and while it sits on our cloud servers. Even our own engineers cannot read your private logs.
Let’s look at a real-world scenario. You sold a high-end CNC milling machine to a defence contractor. Here is exactly what data is collected when they need a repair, and how we protect it:
The factory manager scans the QR code. We collect the time of the scan, the general city location, and the Serial Number of the machine so the AI knows what manual to load. We do not ask for their name, home address, or passwords.
The manager chats with our AI guide to troubleshoot an error code. This conversation is encrypted. We don't use this private conversation to train public AI models like ChatGPT. What happens in your machine's chat stays in your secure dashboard.
A VeriTalent technician is dispatched. The technician only receives the factory's address and the specific machine error. They do not get access to your entire customer database. Once the OTP is entered to confirm the fix, the job is locked and stored securely for your records only.